Privacy Policy

Effective Date: 1^st November 2025

Business Name: The Floatation Sanctuary Limited

Contact: info@floatation.co.nz | +64 21 207 6400

1. Introduction

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information in accordance with the New Zealand Privacy Act 2020.

2. Information We Collect

• Name, contact details (email, phone, address,)
• Payment information
• Booking details and service preferences
• Health information relevant to our services (e.g., medical conditions, allergies, or other details you provide to ensure safe and effective treatment)

3. How We Collect Information

We collect information directly from you (e.g., when you book a service, complete health questionnaires, or contact us), through our website, and from third-party providers where necessary (with your consent).

4. How We Use Your Information

• Provide and manage our services
• Process payments and bookings
• Assess suitability for treatments and ensure your safety during sessions
• Communicate with you about services, promotions, and updates
• Comply with legal obligations

5. Consent for Health Information

By providing your health information, you consent to us collecting, storing, and using this information solely for the purpose of delivering safe and appropriate services. You may withdraw your consent at any time by contacting us at info@floatationsanctuary.co.nz. Please note that withdrawal of consent may affect our ability to provide certain services.

6. Disclosure of Information

We do not sell your personal information. We may share it with service providers who assist us in operating our business or when required by law.

7. Storage and Security

We take reasonable steps to protect your information from loss, misuse, or unauthorized access. Health information is stored securely and accessed only by authorized staff.

8. Access and Correction

You have the right to access and correct your personal information. To do so, contact us at info@floatation.co.nz.

9. Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law.

10. Cookies and Website Tracking

Our website may use cookies to improve user experience. You can disable cookies in your browser settings.

11. Complaints

If you believe we have breached the Privacy Act, you can contact us or lodge a complaint with the Office of the Privacy Commissioner at https://privacy.org.nz.